Privacy Policy

Last Updated: 17/03/2026

Privacy Policy for Freeskates Malaysia

At Freeskates Malaysia, accessible from https://freeskates.my, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Freeskates Malaysia and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Freeskates Malaysia. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

    • Provide, operate, and maintain our website
    • Improve, personalize, and expand our website
    • Understand and analyze how you use our website
    • Develop new products, services, features, and functionality
    • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
    • Send you emails
    • Find and prevent fraud

Security and Anti-Abuse

We use Cloudflare Turnstile to protect our website from spam and automated abuse. Turnstile is a privacy-conscious tool that verifies if a visitor is human without using invasive tracking or cookies. The use of Cloudflare Turnstile is subject to the Cloudflare Privacy Policy and Terms of Use.

Payment Security

To ensure the security of your transactions, we use established Malaysian payment gateways, including Payex and Toyyibpay. When you make a purchase, your payment data is processed directly by these providers. We do not store your full credit card or banking login details on our servers. These platforms comply with relevant financial security standards to keep your data safe during the checkout process.

Shipping and Logistics

To fulfill your orders and provide domestic delivery services, we share necessary personal information (such as your name, delivery address, and contact number) with our logistics partner, NinjaVan. This data is shared solely for the purpose of ensuring your package reaches you accurately and to provide you with tracking updates. For more details on delivery timelines, please refer to our separate Shipping Policy.

Log Files

Freeskates Malaysia follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

Cookies and Web Beacons

Like any other website, Freeskates Malaysia uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Third Party Privacy Policies

Freeskates Malaysia’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party services (such as Payex, Toyyibpay, and NinjaVan) for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

GDPR Data Protection Rights

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, and link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page.

Every user is entitled to the following: The right to access, the right to rectification, and the right to erasure of your personal data, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Data Deletion

Kindly refer to our data deletion instruction page, and follow the process provided, given under any circumstances that you would like you delete your account associated with our website along with its data.